Shipping & Returns

Returns Policy

Return of items made easy! If you receive a faulty Augenz Lens we practice an easy process of sending you a new one as a replacement. However, you need to provide evidence of faulty product received and the shipping cost will be on us. 

An evaluation process approximately within 3 business days willl be required from our side to ensure the damage are due to manufacturing error. You should expect to receive your replacement within the normal shipping time as per your initial purchase. 

But first you need to initiate contact  by sending us syour purchase information Contact Us with your order number and details about the product you would like to replace. We will respond quickly with instructions for how to obtain replacement.


We ship our items to all major cities in the world and we are continuously putting effort in extending our hands to reach further. 

Delivery dates will differ based on your country and locations, a tracking number will be given for you to track your Augenz Lens. However for standard deliveries will be as follows:

Within Malaysia   - 3-5 days
Outside Malaysia - 10-30 days

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Import duties, taxes and charges are not included in the price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.” “These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.” “We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.

Privacy policy

We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only process your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit our website, and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account (“Augenz account”) with us on our website and have logged on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by simply click at Contact Us.